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Terms & Conditions

Please take a moment to read through our standard terms and conditions.


 

Tour Policy

Luxury Highland Tours is a professional private tour service that is exclusive to your group only.  We do not add other groups to your tour, nor do we accept bookings for individuals joining together to make up numbers.  Your tour is at risk of cancellation by us if we suspect that this is the case.

Payment

Reservations require a non-refundable deposit of 25% of the tour cost.  The final balance is due 45 days prior to your tour commencing (this date will be confirmed via your deposit / balance e-mail).  Bookings made within 45 days of the tour commencing will be expected to pay the full balance due upon booking.  Full details on how and when to pay will be sent to you in the form of a deposit / balance e-mail.  Overdue final balance payments may result in your reservation being cancelled and interest charged on the amount owed.

Financial Protection

In accordance with the EC Directive on Package Travel all tour monies are held in trust until such time as the tour has been completed.

Cancellations & Insurance

Should you wish to cancel your tour after the deposit has been paid, you should provide us with written notification as soon as possible, as the date of the cancellation is the date on which we receive your letter, fax or e-mail. 


  • Cancellations made 60 days or more prior to tour date will result in full refund less deposit.
  • Cancellations made 59 to 30 days prior to tour date will result in 50% refund less deposit.
  • Cancellations made 29 to 15 days prior to tour date will result in 25% refund less deposit.
  • Cancellations of 14 days or less will result in no refund.


We reserve the right to re-book your allocated tour dates if final payment is not received by the due date.  Should we have to cancel your tour due to circumstances beyond our reasonable control, will refund all monies paid to us.

We strongly recommend that you take out adequate cancellation insurance from a reputable insurer to protect yourself against cancellation penalties and also to cover death, personal injury, medical expenses, repatriation expenses, loss of or damage to luggage and contents, and loss or theft of money and personal belongings.

The Company shall not be responsible for loss of or damage to baggage or personal possessions or consequential loss.

Alternatives, Changes & Cancellations

We reserve the right to alter routes due to the variable weather conditions that can be experienced in Scotland and travel warnings of imminent danger.  All itineraries sent to clients prior to the tour commencing will be proposed and will remain the property of the Company until such times as the final balance is paid in full.  Hotel details will not be given until the full final balance is paid.

While the Company shall do everything reasonably possible to provide your tour itinerary and details as planned, the Company reserves the right to alter itineraries, transport or accommodation for whatever reason.  In the event of accommodation being cancelled by the accommodation provider, a similar standard of alternative accommodation will be sourced and provided wherever possible.

Health & Safety

The Company reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other passengers.  In such cases, full cancellation charges apply and the Company shall have no further liability to that passenger.

Likewise, the Company reserves the right to refuse to carry any person whose fitness level or medical condition is not considered by the Company/Guide to be appropriate for the tour. This includes fever, disease, contagious viruses, alcohol & drug abuse or any other symptoms that might cause upset to other passengers.  In such cases, full cancellation charges apply and the Company shall have no further liability to that passenger.  In the event of client illness, then the relevant client must accept responsibility for any medical costs incurred and the Company shall not be liable to refund any part of the tour cost.  All visitors from overseas MUST have insurance to cover accident and repatriation.

The group must at all times abide by the directions of and be respectful towards the Tour Guide or Tour Director.

The Guide/Company must be notified in advance of clients’ which are suffering from any medical condition or are taking medication which is likely to interfere with the agreed tour program.

Clients whose fitness level or medical condition is not considered by the Company/Guide to be appropriate for certain activities may be asked to make alternative arrangements. In such cases compensation will not be offered by the Company.

Clients should be aware that weather conditions in Scotland can be severe and hence MUST be properly equipped.

Guaranteed Departure

We operate a professional private tour service on a 'Guaranteed Departure' basis, therefore there is no minimum number of clients for our tours to go ahead.  Once you have received confirmation from us that your tour dates are booked, you can relax in the knowledge that your tour will commence on the date agreed.  We can also provide tours of a larger number if required by increasing the number of vehicles and providing additional drivers/guides.


Complaints Procedure

In the unlikely event that you should find the need to complain about any aspect of your Luxury Highland Tour, the complaint should be promptly brought to the attention of the Guide or Company.  Clients wishing to lodge a complaint after the tour has ended should write to the company within 28 days of the tour end providing full and comprehensive details.  The Company will then endeavour to resolve your complaint in an amicable manner as quickly as is reasonably possible.